Case Study - Hephzibah Christian LTD

Hephzibah Christian LTD is a retreat / hosted conference centre at Aburi Peduase, to providing exceptional hospitality experiences. With a focus on offering personalized services and a tranquil environment, Hephzibah has become a preferred destination for both leisure, business travelers, personal retreats and a conefrence location for a wide range of orgainizations.. As they expanded, the management recognized the need for an integrated system to streamline operations and maintain the high standards their guests have come to expect.

Before Using Overlord.

Managing HR & Leave

Managing staff leave requests and HR processes was time-consuming, leading to delays in approvals and inconsistencies in record-keeping.

Scattered Data

Critical information related to room management, inventory, and orders was stored in disparate systems, making it difficult to access and analyze data in real-time.

Guest Feedback

Collecting and analyzing guest feedback was cumbersome, limiting the hotel’s ability to respond quickly to guest needs and preferences. They had to ask each individual guest.

Manual Processes:

Invoicing, accounting, and staff management were handled manually, leading to inefficiencies and errors. Managing inventory was also manual and time consuming for the staff.

Solution

To address these challenges, Hephzibah Christian LTD implemented the advanced version of Overlord BMS. This comprehensive business management software offered the hotel a suite of tools to automate and integrate all aspects of their operations.

Invoicing & Accounting:

Automated invoicing and accounting processes ensured accuracy and compliance with financial regulations. The system also provided real-time financial reporting, allowing the management to make informed decisions.

Staff Data & HR Management:

The HR module centralized staff data, making it easier to manage employee records, track performance, and handle leave requests. Automated workflows reduced the time spent on administrative tasks, allowing the HR team to focus on strategic initiatives.

Room Management:

The room management feature streamlined the booking process, ensuring optimal room allocation and availability. The system also integrated with the hotel’s website, enabling guests to book rooms online seamlessly.

Orders & Inventory Management:

The integrated orders and inventory management system provided real-time visibility into stock levels, reducing the risk of overstocking or stockouts. The hotel could now track and manage orders more efficiently, ensuring timely deliveries and maintaining high service standards.

Data Forms & Guest Feedback:

Customized data forms were created to capture guest feedback, enabling the hotel to quickly identify areas for improvement and implement changes. This proactive approach to guest satisfaction helped the hotel enhance the overall guest experience.

Online Booking

With online booking guest can book ahead of time and pay the booking fee to reserve a room easily. they can also arrange pickup options.